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ourstorylogo  OUR PROMISE 

While quality and accuracy are essential, we understand that service levels are of paramount importance to our clients. Our relentless commitment to consistently high service levels helps our clients out-perform their competitors and is our point of differentiation.

We promise:

  1. We will communicate with you in the manner you prefer. We monitor our email constantly OR you can communicate with us through the client login on our web site OR we will communicate with you using your web portal OR you can reach us by telephone or fax during normal business hours.  We want to make it easy for you to work with us.

  2. Within the first 24 hours we will call the property contact to set an appointment. This means that we may call on Saturday if we received the assignment on a Friday. (Assignments received after 5pm Eastern will not be logged in until the following business day.)

  3. Within the first two business days we will either:

    1. Provide you with the date and time of our appointment to see the property;

    2. Provide specifics regarding our efforts to reach the contact and the results of those efforts;

    3. Request a new phone number if the one we were given is incorrect or has no voice mail attached to it;

    4. Report back on any delays requested by the property contact.

  4. We will provide you with our anticipated delivery date as soon as the appointment to see the property is set.

  5. We will email you with status update messages at every step of the process.

  6. We will provide you with the ability to check the status of your assignment on-line 24/7 if you wish.

  7. We will deliver the report on or before 5:00pm Eastern on the anticipated delivery date. Should unforeseen events occur that prevent on-time delivery, you will be notified as soon as the event occurs as to the reason for the delay and we will provide a revised anticipated delivery date.

  8. Should you have questions regarding the report once submitted, we will address those questions promptly, respectfully and professionally.

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